Why do I have 72 hours to claim a return?

At Zadaa we want to provide our customers with an additional safety policy for returns. Our return policy is based around a 72 hour review period for every purchase made through our marketplace. We want to offer the best possible user experience to make sure that all of our customers can receive and verify their ordered items in the promised condition. This additional safety policy is not otherwise protected by law for second hand purchases between two consumers, so we offer this as a way to help our buyers ensure they are satisfied with their purchase. Therefore, in the case that a customer would like to return an item they will need to contact our customer support within 72 hours of the moment their order has been received or picked up. Requests to return or cancel an order are no longer possible after the 72 hour review period ends.

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