How can we help you?

Buying

Zadaa has made buying secondhand as simple as in an online store. Just add an item to your shopping cart, make the purchase during check out, receive your delivery and wear it. Every transaction is covered up to 10 000€ by our Money Back Guaranteenand delivered with an insured and tracked package.

Frequently Asked Questions

What if I want to return my purchase?

If you receive an order that does match the listing description you can return your bought items....

How can I earn free deliveries?

We are the only second hand marketplace where you can earn free shipping tokens by sharing your own...

How does the Money Back Guarantee work for the buyers?

Every transaction on Zadaa is covered up to 10 000 €! You will always receive what you have...

How do I know I can trust the seller?

Great ratings usually indicate that the previous buyers have been satisfied with the seller. This...

I have problems with my purchase. What should I do?

If you are having problems with a purchase on Zadaa please contact our customer support team and...

How much time do I have to pick up or receive my order?

Buyers have seven days to receive or pick up their bought items once they arrive at a service...

How long does the delivery take?

The average delivery time for domestic shipments is 2-3 days and for international deliveries 5-7...

How do I receive my orders? How are they delivered?

Every item bought on Zadaa is delivered to you by our logistics partners; DHL, Deutsche Post, DAO...

Why my items do not sell – what can I do?

The best tip we have for selling is to provide great quality, accurate photos of your item....

As a buyer, do I have to pay for shipping?

Yes. All the delivery costs are paid by the buyer at the time of purchase. The delivery costs with...