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Customer Support Specialist

Located in Berlin or Helsinki

 

Zadaa is the world’s first marketplace that has made selling and buying secondhand fashion as simple as in an online store. Sellers just sell, ship and get paid. Buyers just buy, receive and wear it.

Do you want to change the whole C2C marketplace industry online? Are you excited about technology, online services and rapidly growing startups that can offer you challenges and experiences like nowhere else? If your answer to the above is yes, you might be looking at your dream job.

ABOUT ZADAA

Zadaa has built a revolutionary solution to sell and buy secondhand online. The company solves three of the main issues any marketplace confronts: logistics, matching and engagement.

What makes us unique?

Zadaa’s game-changing logistics technology enables cross border C2C shipping delivered with a single code at a 25-50% cheaper price than any other competitor.

Zadaa’s matching algorithm results in only having a 1,5% return rate and a 4,84/5 star customer satisfaction with 88% of our customers reselling and 80% rebuying.

Since our launch in 2016 we have grown our network to more than 400.000 users and have over a million items for sale in the app. Zadaa has collaborated with top brands, designers, fashion & lifestyle influencers and some of the biggest logistic companies.

Zadaa has solid financial backing from top European investors and is led by Forbes 30-under-30 listed founder Iiro Kormi.

Zadaa operates in three different markets – Germany, Finland and Denmark – with offices located in Helsinki and Berlin.

We are a fun bunch to work with and we are passionate about changing the whole industry!

RESPONSIBILITIES

You are dedicated to top notch Customer support and expected to provide excellent customer service to our existing and new users in Germany, Finland and Denmark (more countries to come) in a timely and accurate manner.

Execute daily and weekly CS tasks ranging from the support inbox, to logistics tracking, internal documentation, public review platforms, and more.

Communicate customer feedback to our technical and marketing team in order to further develop our service and support processes.

Continuously help develop and optimize our customer support processes to keep our customers happy and give them the best possible support.

Offer new and innovative ways to learn from our customers and turn your ideas into actionable solutions.

WHAT WE’RE LOOKING FOR

You have strong communication skills and a passion for working with people to help solve their problems and answer their questions.

You have a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.

You ideally have experience with online customer support in a fast-paced work environment or a startup, experience with Zendesk, spreadsheets, slack and other online tools utilized in customer support.

You are a team player with a reliable, independent and self motivated way of working.

You have excellent communication and writing skills in English, other languages (especially Finnish and German) are a big plus.

You have experience working in an international team and you are able to effectively communicate with your international colleagues remotely.

You live in Helsinki or Berlin or are willing to relocate.

WHO WE ARE

Between our HQ in Helsinki and our growth unit team in the Berlin office we are a mixed group of people with different nationalities.

People with an entrepreneurial mindset – a big part of our team have ran their own business or have been part of fast growth journeys before.

Innovators – we want to change the way people buy and sell online and we want everyone to have a say on how it gets done.

Fast – We think and execute fast and want to make Zadaa into a truly global company with the next market entries being Austria, Switzerland, France, the Netherlands and Sweden.

To apply, send us your free-form application with your CV to jobs@zadaa.co. We can’t wait to hear from you!