How can we help you?

General

Zadaa is the world’s first marketplace to make selling and buying secondhand as simple as in an online store. We take good care of the payments, shipping, item authenticity and overall security of the service to provide an enjoyable and hassle free user experience. Zadaa only works through our mobile application.

Frequently Asked Questions

I have problems with my purchase. What should I do?

If you are having problems with a purchase on Zadaa please contact our customer support team and...

Why can’t I use my Zadaa Shipping Token when I’m making a purchase?

Zadaa Shipping Tokens only apply if you have chosen our recommended Standard Shipping option as...

How can I earn Zadaa Shipping Tokens?

To earn Zadaa Shipping Tokens you can share your personal promo code by inviting your friends to...

What are Zadaa Shipping Tokens?

Zadaa Shipping Tokens are a form of discount tokens which can be used to get a free delivery for...

How can I contact customer support?

Please feel free to reach out to our customer support at any time, we are always happy to help you....

Why I am not seeing my own items in the feed?

The items you list for sale are only displayed in the feed for other users. You may view your own...

Why do I have 72 hours to claim a return?

At Zadaa we want to provide our customers with an additional safety policy for returns. Our return...

How can I turn on/off app notifications from Zadaa?

To enable or disable Zadaa notifications, go to your device settings, choose the Zadaa application...

How can I edit the information on my profile?

To edit information such as your clothing sizes and email address go to your profile settings and...

I have problems I can not find through this FAQ. What should I do?

If you are having problems on Zadaa please contact our customer support team and explain the issue,...