How can we help you?

How does the Money Back Guarantee work for the buyers?

Every transaction on Zadaa is covered up to 10 000 €! You will always receive what you have ordered in the promised condition and as described or you get your money back. This means that we protect you if the seller never ships your order, the order is lost during delivery or the item does not match the listing description. With the Zadaa Money Back Guarantee you can confidently buy items with peace of mind, even when buying expensive items.

Related topics

What is Zadaa’s return policy?

Under the Money Back Guarantee a buyer may request to return an item ordered with the Standard...

Why my items do not sell – what can I do?

The best tip we have for selling is to provide great quality, accurate photos of your item....

How much time do I have to pick up or receive my order?

Buyers have seven days to receive or pick up their bought items once their order arrives at a...

What if I want to return my purchase?

If you receive an order that does match the seller's description you can return your purchased...