How can we help you?

How do I receive my orders? How are they delivered?

Every item bought on Zadaa is delivered to you by our logistics partners; DHL, Deutsche Post, DAO 365 or Matkahuolto. Items are delivered to your closest service point or directly to your home depending on your country of residence and your choice of delivery method. We strongly suggest that you only use our recommended Standard Shipping which is covered by our Money Back Guarantee up to 10 000 €.

Related topics

What is Zadaa’s return policy?

Under the Money Back Guarantee a buyer may request to return an item ordered with the Standard...

Why my items do not sell – what can I do?

The best tip we have for selling is to provide great quality, accurate photos of your item....

How can I use a promotional code? Or get free shipping tokens?

To use a promo code go to your profile, tap on the settings icon and then select “Enter Promo...

How much time do I have to pick up or receive my order?

Buyers have seven days to receive or pick up their bought items once their order arrives at a...